5 pillars of success.
For us, "success" means the following 5 pillars:
- High Customer Happiness Score.
Currently measured by NPS (higher is better) - Personal Growth.
Currently measured by number of 1:1s, lunch & learns, innovation time, hackathons (higher is better) - Impact on Ecosystem Regeneration.
Currently measured by number of trees planted (higher is better) - Financial Resilience.
Currently measured by realtime financial dashboard (green means success) - High Tribe Health & Team Health Antenna Retrospective.
Currently tribe member satisfaction survey (higher is better)
We update these numbers every quarter and celebrate it's results in the town hall meetings.
We think that measuring success solely by financial numbers is bad for a tribe. That’s why we measure success on the following 5 pillars.